Since the start of the pandemic we have been following the advice given to us by the Department of Health and Social Care, Public Health England, and other professional bodies.
Strict enhanced cleaning procedures are in place, regular testing of staff is carried out using PCR and LFD tests and residents have a monthly PCR test. We have a good stock and a steady supply of Personal Protective Equipment. New residents (or existing residents returning from hospital) are required to have a negative test on arrival and are placed in isolation for two weeks.
All of our residents have have had both doses of the COVID-19 vaccine, as have most of our staff.
Regrettably, for the duration of the pandemic, our facilities are not available to the Independent Living residents.
We are welcoming new residents (both permanent and respite).
Residents admitted from hospital will need to isolate for ten days.
Residents admitted from the community do not need to isolate, as long as they are fully vaccinated and they have not been in contact with a COVID-positive person.
Regardless of the route of admission, the resident should have a negative PCR test done within the 72 hours prior to admission. They will also have a PCR test on the day of admission and a further PCR test on day 7 after the admission. Daily LFD testing will also be carried out.
During the pandemic we had to adapt our visiting arrangements to the changing circumstances, often at short notice.
The following visiting guidance applies from 28 June 2021. Please read carefully as some of the measures we had in place have changed.
Each resident may now have up to five constant visitors but no more than two visitors on the same day. Visits need to be pre-booked.
- In order to make an appointment, please ring during office hours (Monday to Friday only) and speak either to the receptionist, Robert or Patricia Mackenzie. Other staff are not able to take the bookings as they do not have access to the booking form, which is updated “live”.
- In-room visits can now also take place at the weekend but the number of weekend slots is reduced. We no longer restrict the number of visits to one per week, however we ask that this is not abused so that as many residents as possible are able to enjoy visits by their relatives.
- Babies and young children are now allowed to visit and do not count in the number of visitors.
- On the day before your visit, please phone to check that the visit can still go ahead.
- On the day of the visit you must be free of any COVID-19 symptoms (temperature 38°C or above, new persistent cough, loss or change to your sense of smell or taste). You should not have been in contact in the previous 14 days with anyone with COVID-19 symptoms or someone with a confirmed COVID-19 infection. If you have been advised to self-isolate as a family member or a contact advised to self-isolate by NHS Track and Trace, please do not visit. You will be required to complete the declaration form confirming this.
- Please do not visit if you are unwell or showing signs of cold or flu.
- Whenever possible, avoid using public transport to get to the home.
- When you book the visit, the time of the visit indicates when you should arrive for your Lateral Flow Device test (if it is to be done on-site) and to complete other preparations. The visit can only go ahead if the result of the test is negative. If the result is positive, the visitor will need to do the confirmatory PCR test and will not be allowed to continue with the visit.
- As general public are now able to obtain free LFD test kits from a variety of sources, we ask that you carry out the test yourself and register the result before the visit, particularly if you are visiting at the weekend. You will need to present the test result to the senior person on duty who will record it. The test should be carried out before each visit, on the day of the visit. We will still carry out the tests on site for those who do not have a mobile phone or e-mail address. Advice on how to obtain an LFD test if you are living in Gloucestershire can be found here: https://baytreecourtcarecentre.co.uk/how-to-obtain-lfd-tests-in-gloucestershire/
- It is not recommended that children under 11 years old are tested and we will not be carrying out rapid tests on children.
- On arrival, please report to the reception where you can use the downstairs toilet facilities if required and you will be asked to wash your hands.
- Face covering, plastic apron and gloves must be worn throughout the visit.
- If you wish to bring any items for the resident, it will need to be something that can be easily cleaned/sanitised to prevent cross-contamination.
- Each visit will be for 30 minutes maximum and a member of staff will remind the visitor when the visit ends.
- Although holding hands (wearing gloves) will be allowed, hugging and kissing must be avoided. If you visit with babies or children, you will need to ensure they also adhere to strict Infection Control Protocols. There must be no close physical contact between young children and the residents. In addition, children aged 11 and over will need to wear the same PPE as adult visitors.
- After the visit, please go back to the reception to sign out. You can use the facilities to wash your hands, if you wish.
- Relatives can take residents out, as long as the visits are booked in advance, resident is accompanied by one of the nominated visitors, and the visit takes place solely outdoors (except to use toilet facilities). Visits should not involve the use of public transport. The number of people the resident will be in contact with during the visit must be kept to a minimum and the members of the household the resident will have contact with should have a negative result from an LFD test taken immediately preceding the visit out. Evidence of a negative test must be presented to the home staff before the resident leaves the building. Both the resident and those they are visiting should maintain social distancing, wash hands regularly. Face covering should be worn during the visit both by the resident and those they visit. In addition, all occupants of the car in which the resident is transported also should wear a face covering. Visits out should be no more than three hours maximum.
Should an outbreak (including non-COVID-19) occur in the home or there is a significant change in the rate of infections in the locality, we may decide to suspend visiting. Should there be a change to the advice regarding visiting issued by the government, we will review this protocol.
“Window visits” can still take place, as long as the window remains shut.
We encourage relatives to keep in touch with our residents using Skype or other electronic communication applications. Please call the home for details.
It is important that the points above are adhered to. The risk of passing the virus not just to your loved one but also, indirectly, to other residents and staff cannot be underestimated. Failure to adhere to the above protocol may affect your ability to visit in the future.